Legacy Botleigh Grange Hotel, Botley Photos
Legacy Botleigh Grange Hotel, Grange Road, Hedge End, Botley, SO30 2GA, GB
Posted by
T,
From the outside, this is a lovely looking hotel but inside many areas are in need of renovation and the service in the restaurant both for dinner and breakfast was simply awful
Nice location, lovely gardens
Restaurant service - totally disorganised, lacking any element of customer service or care. For example we had to wait to be served the wine we'd ordered with dinner because the duty manager had disappeared and had the only set of keys to the fridge! We chose not to eat in the restaurant on our second night because we were unimpressed on our fist evening. At breakfast the situation was even worse - another guest came across to me and said she'd had to clear her own table because she had waited so long and no-one came to seat her. We were eventually told to wait in the cocktail area and then when we finally did get breakfast many of the foods were missing/they had run out and we had to ask 3 times when our substitute breakfast would then arrive. This is very disappointing and makes for an unpleasant stay as we go to hotels to get great service and spend some enjoyable time as a family.
