Reviews of Bedford Swan Hotel, Bedford

Posted by Jeanine (2009-08-12)

The hotel stood up to the 4 stars it was given on Travelocity (where I booked it). Most of the hotels I have booked through them do not turn out to be anything close to what they advertise. The Swan was wonderful!

Posted by Anonymous (2009-06-24)

Nice 'historic' feel to the hotel, with friendly and on the whole, helpful staff

Very expensive, given the size of the room we were in.

Posted by Anonymous (2009-06-23)

Posted by Anonymous (2009-04-15)

Had a noce time and will definitely book again

Considering there was building work going on in the hotel, it did not intrude in any way and we barely noticed it. Room was comfy and clean and we slept very well.

There was mould on the grouting in the bathroom which was very obvious as the room had only just been renovated. Cillit Bang Stain and Drain and a bit of elbow grease is all it needs!

Posted by Anonymous (2009-03-23)

The hotel is lovely but it was spoilt because of the unfriendly atmosphere. There's a lot potential but I'm afraid I wouldn't recommend it to anyone else.

The hotel itself was extremely clean and comfortable.

With about three exceptions, the staff were neither welcoming nor helpful. Some enquiries were not answered at all. They had no knowledge of computers or their broadband system. One young member of staff in particular made me feel very uncomfortable with his sullen attitude. My mobile phone charger went missing from my room and there was no safe for valuables. The jacuzzi broke after one day of my stay and there was no information on it until I was in it which was a hassle. There were no instructions in the room on how to work the air conditioning so I was cold but didn't want to ask the staff because of the general reception I had received.

Posted by susan (2009-02-24)

We had a very enjoyable break at this hotel and would definitely stay there again.The hotel is very beautiful and right on the bank of the river.

The room was excellent,very nice and clean with lovely decor. the pool was devine, especially the hot tub.

The internet wireless signal was too weak to reach our room. We tried to use the cable provided instead but that wasnt a live port. I work in IT and our laptop is in perfect working order. I knew that it was the hotel connection in our bedroom which was at fault. Unfortunately the receptionist had no idea what I was talking about and we drew a blank with getting it fixed.We had an evening meal at the restaurant but I had to send my steak back, it was well done when I had asked for rare. The meal itself was served on a wooden platter which I didnt like at all. Wooden platters hold germs and bacteria and I would much prefer a plate for service of my meal.Once the steak was replaced the meal was very nice though, and the service in the restaurant was faultless.