Reviews of Hallmark Hotel Carlisle, Carlisle

Posted by Samantha (2009-09-01)

Posted by Dean (2009-07-28)

Enjoyed the stay very much.

Friendly staff, helpful and courteous. Food very good and well stocked bar. Very well equipped room and bath and very comfortable bed.

Hotel was very hot even though there didn't seem to be any heating on. The name change from Lakes Court Hotel to Hallmark was not communicated by Active Hotels so we had trouble finding it.

Posted by Anthony (2009-07-26)

poor

the room facilities were ok, the check in staff were friendly

we were woken by the person in the next room putting his TV on at 5am. Despite ringing reception they took over an hour to attempt to make contact with the person. When we complained to the duty manager he said all he could do was apologies. the food at breakfast was not topped up quickly enough resulting in customers having to wait 10 minutes for certain items included in the cooked breakfast. tea and coffee had to be requested and this service was slow. Also the lady making the tea/coffee rolled her eyes when we asked if one of the teas could be weak. there was no skimmed or semi skimmed milk despite having this printed on the menu.

Posted by Gillian (2009-06-02)

VERY ENJOYABLE

Excellent location, relaxed atmosphere, helpful staff, free onsite parking, the room was spotlessly clean and spacious. Value for money.

Posted by Douglas (2009-05-19)

Very good

Excellent value for money particularly as the price included a full English breakfast.

None

Posted by Anonymous (2009-05-09)

Previously mentioned points did not spoil our actual stay.

Hotel newly refurbished. Bar area and room excellent.

Was initially given a single room when we had booked a double, this was rectified straight away. Although breakfast was good service was poor. Hardly any tables had been cleared. No plates available.