Reviews of Macdonald Craxton Wood Hotel, Chester

Posted by Anonymous (2009-08-31)

Posted by Robert (2009-07-21)

Underwhelmed - had a conversation with a spa member who said reputation from local people was mixed. I couldn't agree more. Staff need to up their game and make feel guests feel welcome rather than cattle to be herded around. I felt rushed by reception when requested late check-out and then stopped in process of returning to room to check we were leaving. Impression I left with was one where hotel reception wanted to process your payment before you had seen your room and couldn't usher you out of the door fast enough on your departure. Efficient service but lacking people skills & leaves much to be desired. Was not asked if we enjoyed our stay on checking out. Summed it up really.

Pool/Steam Room & Sauna were excellent facilities and the only reason to return - but could be so much better equipped with drinks/fruit/recliners. Housekeeping helpful and polite. Breakfast staff helpful & polite.

Lack of recliners, cushions and drinks/fruit around the pool area. Lack of supervision/lifeguard at pool. I can't believe that reception refuse to provide paracetemol (understandable for health & safety) but the pool/sauna area is unsupervised (unacceptable for health & safety). On check-in we were allocated a room smelling of cigarette smoke/ash and were promptly moved, but only after complaining and a staff member came to verify our complaint. On check-in at 11pm on Friday night I was required to pay full amount of 2 nights stay up front. This made me feel as if the hotel expected me to leave without paying - not welcoming at all and a little cheap I have to say.

Posted by Anonymous (2009-06-08)

Fantastic Food.

Posted by Anonymous (2009-05-26)

very peaceful

the bar was very very over priced.

Posted by Roy (2009-04-14)

good

staff helpfull

bar not open late,pillows too hard

Posted by Nigel (2009-03-31)

Swimming pool, staff, public rooms and bedroom.

Breakfast generally very good, but orange juice seemed to be long life and scrambled egg was microwaved - a little disappointing.