Reviews of The Royal Hotel Cardiff, Cardiff

Posted by keith (2009-03-11)

very enjoyable

very clean and friendly

was told breakfast was included in price but was extra However manager waived charge...excellent!

Posted by Malcolm (2008-07-01)

Suited a purpous

Posted by Gina (2008-03-13)

Central location; modern decor

small room size; lack of facilities that were promised as standard (i.e. no towelling robes, slippers, etc.); lack of natural air and light (i.e. small window which did not open more than a matter of inches!); no option to upgrade from continental breakfast to cooked breakfast as chef was awol; buzzer entry system feels very hostel-like; cleanliness of shower - all in all, I felt that the reduced rack rate available through booking online probably reduced the overall standard of our stay and would hope that guests paying the full rack rate would certainly encourage a much warmer welcome...I would have been extremely unhappy with the experience had I paid paid full whack!...

Posted by Anonymous (2007-12-10)

The hotel was very modern and clean as far as a one overnight stay, and all facilities worked, however the hotel staff attitudes were unpleasant/rude, especially when checking in but the Food was exceptional however expensive for the additions that should of been included. 5/10, in addition I would checkout the reviews before booking at any hotel again, high price in this occasion for one night room acceptable but i didn't expect a below low customer service quality which ruined my stay.

Cleanliness

Staff attitude

Posted by Gary (2007-12-03)

location to shops and local facilities

Health and safety at the hotel was appauling and work being carried out in the reception was a danger to staff and customers.

Posted by JANET (2007-09-27)

I would have liked to have known about the 2 bars next to the hotel i.e. Edwards and O'Neills which were open to 3 a.m. and the people visiting these establishments were loud, drunk and intimidating when walking back to the hotel

nice size of the room and bed

no mini bar in the bedroom and no decent menu for evening meals