Aloft London Excel Guest Reviews
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|2.8 miles from East London centre|
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Farooq Sun, 24 March 2019
James Sun, 24 March 2019
Vaclav Sat, 23 March 2019
Liked: I like the hotel restaurant
Jessica Sat, 23 March 2019
I had a really lovely...
Liked: Hotel was very nice, lots of staff available and all friendly
Anonymous Sat, 23 March 2019
R Fri, 22 March 2019
Liked: Everything was perfect. Thank you For the drinks voucher and the upgraded room!!
Jack Fri, 22 March 2019
Early Thu, 21 March 2019
Liked: Only stayed there for a night because I had an early flight out of City Airport. Coming in on the DLR it was easy to find the hotel even though I only had a rough idea of where it was. The check in was really friendly and they gave me a beautiful room which was well equipped. I felt really sorry that I did not get the chance to try out all the hotels amenities. maybe next time.
Disliked: A bit strange was that there was no option for a wake up call - would have preferred that.
Lee Thu, 21 March 2019
Sezgin Wed, 20 March 2019
Liked: Only bright side of this hotel is its proximity to the Excel Exhibition Center.
Disliked: -- Poor housekeeping; every morning we encountered something missing, not replaced, not cleaned enough, not refilled. -- Due to high humidity in the room I assume, it was stinky. All our clothes soaked up that bad smell. -- In the middle of the night fire alarmed just rang for no reason, we had jumped off from our beds. Next day no one apologized for this inconvenience. Next day we had an important meeting though. -- Reservation management is terrible. I sent them lots of emails, but all my emails had been ignored by different people from the reservation team. Really terrible approach to its customers, very short term thinkers, narrow-minded people. -- I have already canceled my booking in April with this Hotel and never going to stay here anymore. Normally we go to Excel 4-5 times in a year for business, but We will definitely stay away from this place again.