Arden Hotel And Leisure Club Guest Reviews
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|4.1 miles from Solihull centre|
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Mary H, Wigton, visiting Genting Arena Mon, 27 June 2016
Nice hotel close to Genting Arena. Staff were pleasant. The breakfast was very good.
Disliked: Just parking places very tight. Being disabled I had to get out of the car before parking. I couldn't see any designated disabled parking.
Aj Tue, 16 October 2018
Great stay if you need...
Liked: Location was close to NEC and free parking
Disliked: Did not like bed. Was ok
Deborah Tue, 16 October 2018
Ok. Wouldn?t stay again, but...
Liked: The room we booked was big enough for 3 adults.
Staff in the bistro for breakfast were quick friendly & helpful
Bar staff were friendly & helpful late night.
Disliked: Welcome at reception desk was poor. They were answering the phone for outside bookings. While 3 lots of guests stood there.( not with us) waiting to check in Had a problem with toilet flushing in 2 rooms. Told nothing they could do as no maintenance on a Weekend. Carpets were grubby & worn. Air vents in bathrooms were thick with dirt. Toilets not flushing properly. The hotel needs a deep clean & sprucing up. I know it?s a 3* but it could be so much more if the management wanted it to be.
Michael Mon, 15 October 2018
Stayed here as we were...
Liked: Breakfast was good
Pool & Jaccuzi were good
Secure parking was simple and straightforward
Disliked: The room was dated and in need of a refurb Carpet was stained Shower appeared old and didn't work very well Bathroom fan didn't appear to be working
Maria Sun, 14 October 2018
Brilliant choice of hotel as...
Liked: everywhere clean and tidy. Staff very friendly and helpful and a lovely self serve breakfast with plenty of choice and sa much tea or coffee we wanted.
Disliked: I wish I could have spent more time there to properly enjoy the facilities but everything was fine.
Mary Sun, 14 October 2018
Liked: Only complaint bed too soft room very hot
Simon Sun, 14 October 2018
Ideal location for the Genting...
Disliked: The bed and pillows were really uncomfortable
Natalie Sun, 14 October 2018
Liked: Enclosed free parking, staff were pleasant on arrival
Disliked: Poor bed mattress with springs coming through had to turn it over just to try and sleep, a mattress topper that had seen better days....curtains need updating good job it wasn't SUNNY, shower designed for under 5', hotel info channel didn't work on TV....Hotel needs a revamp to bring it up to date....was not asked on departure how was our stay had to tell them about mattress but was not offered any discount
Joanne Sat, 13 October 2018
Paid slightly over odds for...
Liked: Location to NEC
Disliked: Rooms a little tired
John Thu, 11 October 2018
Liked: Ideal location for NEC. Hotel comfortable and staff very good.
Disliked: Hotel a little tired and rooms in need of decoration and upgrading
Kevin Tue, 9 October 2018
Liked: Close to NEC
Disliked: Very dated. The mattress sank in the middle, the bedding was worn and the shower was so hot it burnt your skin and could not turn the temperature down.