DoubleTree by Hilton Hotel London Excel Guest Reviews
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|2.2 miles from East London centre|
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Sarah Fri, 21 September 2018
Liked: Room size
Disliked: No drinking water in rooms Water made noise when going down the drain
Michael Fri, 21 September 2018
Liked: The hotel is nice and clean, welcome warm choc chip cookies is a lovely starts of our London holiday, the room a bit too small but we were out all day anyway so no problem, breakfast was great so many varieties of choices.
Disliked: As we are on the 7th floor so we have to walk through the restaurant to the back of hotel to get the lift which is not so convenient to have suitcases rolls over the romantic dinning room. But one evening we were trapped in the broken lift for 10 minutes and we were ringing the bell instantly but no one hear and or come and rescued us, as the lift kept going backwards and forwards between 6th and 7th floor luckily the lift eventually went down to the ground floor and opened itself, we were reporting to the staff but what we have feedback was he tried to defended himself that we are all humankind, they didn't hear the bells what we want !!! and that's it for our frightening to death in the lift was just seem not been heard from the hotel and being ignorant, as it was a twin lift so we decided to used the other one, and again one time we were waiting for the lift with one of the hotel staff on the way down, when we all went in the lift it won't closed so we decided that is enough and to walk down from 7th floor, and after 2 days stay the lift eventually had a signed saying under inspection. It's shameful for the hotel that low standard of health and safety and threatening their guests feeling.
Ann Fri, 21 September 2018
Michael Thu, 20 September 2018
Afaque Thu, 20 September 2018
Lawrence Thu, 20 September 2018
Donna Wed, 19 September 2018
Staff and restaurant great, room...
Liked: The staff were brilliant and the food in the restaurant was exceptional. Bed was comfortable and nice view.
Disliked: Our deluxe double was very poorly designed, you could only control the reading lights from one side so both lights had to go off at once. In the bathroom there was no where to put the hand towel and unless you were double jointed you couldn?t reach the toilet roll. Only got drawers on one side of the bed and no others so difficult to unpack. When you drew the curtains dust and plaster particles fell on to the bedside table and into my glass of water.
Francis Wed, 19 September 2018
Liked: Great location
Disliked: After paying the room rate Charges additional £50 extra which they promise to return after 5 working days.
Aidan Wed, 19 September 2018
Nimmy Wed, 19 September 2018