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DoubleTree by Hilton Hotel London Excel eeee
DoubleTree by Hilton Hotel London Excel, Excel 2 Festoon Way Royal Victoria Dock, East London | Area: London Docklands - Canary Warf & Greenwich
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4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (2000 Ratings)
2.2 miles from East London centre
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Hotel Description
Right at the front door of London City Airport the non-smoking DoubleTree by Hilton Hotel London ExCel has free Wi-Fi on-site dining and a 24-hour business center. With 260 non-smoking rooms this mid-rise DoubleTree property offers suites with kitchenettes and all rooms enjoy free Wi-Fi flat-panel TVs and laptop safes. Grab a quick meal even hot ones at the hotel's sundry shop and cafe; the full restaurant and cozy half-island bar have excellent views of Gallions Point Marina. In addition there's a fitness center and a business center. Another great perk: parking is free. The hotel is a stone's throw from London City Airport and about a 10-minute taxi ride from Canary Wharf location of the Museum of London Docklands. The London Eye Imperial War Museum and Buckingham Palace are all about a half-hour drive away. Stansted Airport is 33 miles north.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Room Service
` Safety Deposit Box
` Terrace
` Air Conditioning
` Bar
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Family room
` Dry cleaning
` Non-smoking throughout
` ATM/cash machine on site
` Breakfast in the room
` Packed lunches
` Heating
` Fax/photocopying
` Luggage storage
` Restaurant ( la carte)
` Snack bar
` Shuttle service (free)
` Special diet menus (on request)
` Wheelchair accessible
` Daily maid service
` WiFi everywhere
` shuttle service
` Accessible parking
` WiFi available in all areas
` Kid meals
` Toilet with grab rails
` Wine/champagne
` Bottle of water
` Fruits
` Chocolate or cookies
` Fitness
DoubleTree by Hilton Hotel London Excel Excel 2 Festoon Way Royal Victoria Dock, East London

DoubleTree by Hilton Hotel London Excel Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4.2 out of 5)

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4.8

Exceptional - 4.8 out of 5

Sarah Fri, 21 September 2018

Exceptional

Liked: Room size
Disliked: No drinking water in rooms Water made noise when going down the drain

3.6

Good - 3.55 out of 5

Michael Fri, 21 September 2018

Good

Liked: The hotel is nice and clean, welcome warm choc chip cookies is a lovely starts of our London holiday, the room a bit too small but we were out all day anyway so no problem, breakfast was great so many varieties of choices.
Disliked: As we are on the 7th floor so we have to walk through the restaurant to the back of hotel to get the lift which is not so convenient to have suitcases rolls over the romantic dinning room. But one evening we were trapped in the broken lift for 10 minutes and we were ringing the bell instantly but no one hear and or come and rescued us, as the lift kept going backwards and forwards between 6th and 7th floor luckily the lift eventually went down to the ground floor and opened itself, we were reporting to the staff but what we have feedback was he tried to defended himself that we are all humankind, they didn't hear the bells what we want !!! and that's it for our frightening to death in the lift was just seem not been heard from the hotel and being ignorant, as it was a twin lift so we decided to used the other one, and again one time we were waiting for the lift with one of the hotel staff on the way down, when we all went in the lift it won't closed so we decided that is enough and to walk down from 7th floor, and after 2 days stay the lift eventually had a signed saying under inspection. It's shameful for the hotel that low standard of health and safety and threatening their guests feeling.

4.4

Excellent - 4.4 out of 5

Ann Fri, 21 September 2018

Fabulous

5

Exceptional - 5.0 out of 5

Michael Thu, 20 September 2018

Exceptional

5

Exceptional - 5.0 out of 5

Afaque Thu, 20 September 2018

Exceptional

5

Exceptional - 5.0 out of 5

Lawrence Thu, 20 September 2018

Exceptional

3.6

Good - 3.55 out of 5

Donna Wed, 19 September 2018

Staff and restaurant great, room...

Liked: The staff were brilliant and the food in the restaurant was exceptional. Bed was comfortable and nice view.
Disliked: Our deluxe double was very poorly designed, you could only control the reading lights from one side so both lights had to go off at once. In the bathroom there was no where to put the hand towel and unless you were double jointed you couldn?t reach the toilet roll. Only got drawers on one side of the bed and no others so difficult to unpack. When you drew the curtains dust and plaster particles fell on to the bedside table and into my glass of water.

3.8

Good - 3.75 out of 5

Francis Wed, 19 September 2018

Good

Liked: Great location
Disliked: After paying the room rate Charges additional 50 extra which they promise to return after 5 working days.

4

Good - 3.95 out of 5

Aidan Wed, 19 September 2018

Good

5

Exceptional - 5.0 out of 5

Nimmy Wed, 19 September 2018

Exceptional

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