Doubletree By Hilton London - Westminster Guest Reviews
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|1.2 miles from London centre|
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Anne Tue, 15 January 2019
Liked: It was a great location and good value for money in London
Andrew Mon, 14 January 2019
Charlotte Sun, 13 January 2019
Liked: Free cookies, Comfy pillows
Catherine Sun, 13 January 2019
Good location within Westminster, excellent...
Liked: Check in was very quick and easy as was checkout. All staff we came across were very friendly and professional. There wasn?t one person we could fault. Complimentary warm cookie on arrival - always a bonus and is part of the reason we return to doubletree hotels. The bar on floor 1 was comfortable and stylish. The bedrooms were a very decent size. Choice of hard and soft pillows per person was nice. Big tv. Good hot iron that worked well on thick fleecy shirts. Quality toiletries- Crabtree and everlyn. Got a toothbrush brought to the room immediately when we called reception to ask for one due to forgetting to pack it. Breakfast was amazing! Good variety of food available and the atmosphere and decor was very chic and pleasant.
Disliked: The bed was a little hard and the soft pillows were VERY soft - could hardly tell it was there. The room was a good size and clean and tidy but the decor felt a little tired. There was evidence of touch ups (paint covered a mark at the bottom of the bathroom door but was a very different shade of white) but they could have been carried out to a higher standard. There was a large long crack that ran almost the entire length of the door outside our room (623). Carpet in reception needed to be cleaned due to evidence of constant footfall and spills. Bedroom very good size but en-suite very small in comparison. The ironing board didn?t stay up very well - took us a few attempts to get the legs to catch and stay in place.
Jack Sun, 13 January 2019
Liked: Bed was incredible
Disliked: My irish debit card wasent able to be taken at desk it wouldnt go through.
Darren Sun, 13 January 2019
Liked: Pillows were nice and soft
Disliked: That they spring a £50charge on you which they want there and then, but you don?t receive it back for 3-5 days
Jamie-lee Sun, 13 January 2019
Liked: The room was clean and comfortable. The staff were lovely and helpful. The location was fantastic!
Chris Sun, 13 January 2019
A great night stay at...
Liked: Hot cookies, happy friendly staff, great breakfast, no noise in our room, great night sleep, good location, helpful staff.
Disliked: Everything was fab
Martin Thu, 10 January 2019
Liked: V good
Disliked: A great space
Andrew Thu, 10 January 2019
Liked: Reception responded by offering us breakfast in the executive breakfast room. We had not paid for breakfast.
Disliked: There was a boiler problem that the hotel did not tell us about so the shower was lukewarm to cold in the morning. We complained.