Hilton London Metropole Guest Reviews
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|2.8 miles from London centre|
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Manal Sat, 10 November 2018
Great location, some excellent staff...
Liked: Check in staff , particularly Deborah very polite and professional. So to was Anne-katherin, very polite, friendly and professional...well done to Hilton for having such great staff. Also Mustafa from concierge was fabulous.
Disliked: Rooms, carpets looked outdated and rather smelly . Not much choice with TV channels.
Panayiotis Fri, 9 November 2018
Good location poor qualioty rooms...
Liked: rooms of poor quality in tower wing
Disliked: Poor room quality
Stephen Thu, 8 November 2018
very bad room would not...
Disliked: Room was terrible no bigger than a box room,
Johnny Thu, 8 November 2018
We will be back!! Can...
Liked: The high standard of the hotel in all aspects. Location was excellent
Susan Wed, 7 November 2018
Disliked: I booked several rooms via booking.com they asked me for room info which didn?t get communicated & caused a lot of problems on the day then room charges got mixed up & then they took charges of card numbers left in reception even after the rooms had been paid in fully - right mess
Steve Wed, 7 November 2018
Good location, good breakfast, good...
Liked: It is worth paying for the breakfast. They honestly had the widest choice I have seen at a hotel breakfast and the quality seemed good if not spectacular. The superior family room was large enough for 5 of us (including 3 kids age 5-10) and the beds comfortable and the room quiet. We all slept well! Good location only 10min walk from Hyde Park (Marble Arch), and Edgware Road tube is literally across the road. Top tip if requiring car parking, use the Just Park app to get cheaper rates in the hotel car park!
Disliked: There were two televisions in our room and neither of them worked properly. I spoke to a member of staff on the phone but they were only interested in whether the sofa bed was acceptable. Also this is a large busy hotel, so be prepared for queues if arriving for breakfast at peak times!
Markus Wed, 7 November 2018
Liked: I liked that the hotel is easy to reach with public Transport. Bar is great and the staff is really good. Easy to check in and check out.
Disliked: Not sure if this applies for all the rooms, it was very clean but could use some renovation. Would not meet the Standard I am normaly used too by Hilton on previous travels.
Charlie Tue, 6 November 2018
Liked: Regular customer at this hotel. Well located for tube. Good breakfast, friendly staff
??????????? Tue, 6 November 2018
EXPESIVE FOR NOTHING
Liked: NO VIEW
NO WATER IN THE ROOM
Disliked: Small room with NO renovation dulding
Jim Mon, 5 November 2018
Liked: The breakfast
Disliked: The pillows and the tv wash trash