ibis Styles London Excel Guest Reviews
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|1.9 miles from East London centre|
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Michael Thu, 15 November 2018
Great staff, poor hotel.....won't be...
Liked: Super, friendly & helpful staff
Disliked: The bedrooms & bathrooms.....we had to view 3 bedrooms before we got one that we could use. Even then, the bathroom was like a space capsule. It was hard to turn in the shower without hitting against the wall. After showering, the remainder of the very small bathroom area was flooded, due to the design. The single beds were surprisingly comfortable, but carpets were dirty.
Margaret Thu, 15 November 2018
Pleasantly surprised by this hotel,...
Liked: Well situated for London City Airport, Excel exhibition centre and O2. Right next door to DLR station. Plenty of restaurants close by. Personnel friendly, room functional and perfectl comfortable.
Disliked: The restaurant was closed that evening and the food in the adjacent pub could have been better.
Joanna Wed, 14 November 2018
Was disappointed this time
Disliked: Kettle or tv control never worked in our room . We had to leave without breakfast as was no seats also no cutlery asked a staff member twice waited 15 minutes and had to leave for the airport . Was a shame as we always stay at a ibis
Didi Wed, 14 November 2018
Liked: The place
Disliked: Small room
Pier_v Wed, 14 November 2018
Liked: -Excellent location for public transport, in front of the DLR Custom House station-Clean-Rich breakfast
Kasia Wed, 14 November 2018
Would not recommend unless you...
Liked: Convenient location close to DLR station, o2 arena.
Disliked: Dirty carpets, Smallest bathroom I have ever seen (in Ibis Budget standard, not Ibis Styles!!!). Cleaning service not working - we found wet towels on the floor, full dust bin and dirty tea cups when we came back to the room in the evening. No compensation offered for this. It was previously a smoking room because the cigarettes smell was all over it - the window had to be opened at all times - not very nice in November. Electric sockets located very inconveniently. Poor breakfasts - no fresh vegetables whatsoever, one sort of cheese, one meat, overcooked scrambled eggs (not fresh eggs for sure). Not enough space in the breakfast room for all guest. Guests expected to clean after themselves - bring trays with dirty dishes. Constant lack of all products during breakfast - tea, jam, clean plates - we had to ask for everything.
John Wed, 14 November 2018
Disliked: only 1 chair in bedroom 2 would be better, kettle did not boil water
Imeobong Wed, 14 November 2018
Hexose Tue, 13 November 2018
I enjoyed it! I will...
Liked: The area this hotel is in is so useful especially as me and my partner wanted a hotel right next to ExCel so we can attend to comic con that weekend. Everything was clean in our rooms, looks new, compared to other hotels I have visited in the past and the staff as helpful we got their slightly early but couldn't check in our rooms yet until 2pm. There is also a little restaurant and a bar just connected to the hotel it's amazing!
Disliked: I have been to other ibises hotels before and all their rooms seem to be small not the tiniest at least just a bit small it's still nice but a bit basic. The price was a little pricey when I booked but that's London area for you I suppose.
Timothy Tue, 13 November 2018
The hotel was absolutely adequate.
Liked: Very convenient for the dockland light railway station and connections to South East London.
Disliked: Restaurant was not open, but the bar was, with excellent fish and chips.