The Landmark London Guest Reviews
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|3.0 miles from London centre|
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Bader Sat, 10 November 2018
Liked: size of the room
Disliked: when I ask for late check out they said it will cost 50% of night rate
Darren Fri, 9 November 2018
Joanne Fri, 9 November 2018
Lovely hotel, good location, would...
Liked: Lovely quiet room.
Sana Tue, 6 November 2018
Liked: Refund for being overcharged
Disliked: Being overcharged and not refunded
Dr Tue, 6 November 2018
Disliked: Tv not working , shower had to be fixed and 1 day room was not made up
Tanya Mon, 5 November 2018
Stuart Mon, 5 November 2018
Michael Mon, 5 November 2018
Lap of Luxury
Liked: A superb luxury hotel, I can hardly complain as I was upgraded to a suite which may well be the most luxurious room I have stayed in, certainly in the UK. Staff are very polite and helpful. Breakfast is a superb buffet (offered at discounted price on check-in)
Disliked: Only the price. But it is very luxurious.
Hachemi Sun, 4 November 2018
In between a business hotel...
Liked: Nice location, beautiful building.
Disliked: Staff may be rude on the phone. Breakfast quality is average (eggs, selection of pastries). Facilities are average too for that category
Stephen Sat, 3 November 2018
Will be back.
Liked: Room, bathroom public areas - particularly the atrium - all luxurious and very nice to spend time in. WiFi and TV services very good too. Also, check in/out was efficient and the Concierge were particularly friendly, helpful and efficient (fetching taxis, storing bags, opening doors etc.) It is the little touches like these that make stay in a hotel like this extra special and worth the price.
Disliked: Service in the Winter Garden - although friendly lacked a little fineness for a 5 star establishment charging these prices. EG asked for hot milk with coffee. Request accepted. Cold delivered. Brought a bottled beer but didn't leave a glass (she thought my water glass was suitable). A drink with Angostura Bitters was supplied on the first day, but was strangely out of stock the next and after the waitress confessed she didn't know what they were - really? A drink removed when only two thirds finished. Why? All these shortcomings were corrected immediately with a smile and an apology but with suitable staff training they shouldn't happen.