Mercure Southampton Centre Dolphin Hotel Guest Reviews
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|0.5 miles from Southampton centre|
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Verified Hotel Guest Fri, 18 May 2018
Liked: The Staff - they responded to my complains in a proactive and positive way. The above scoring is based on the first room I was assigned. Travel weary, I did not deal with the condition of the hotel and hotel room.
Disliked: Entrance to the hostel was; filthy red carpet with old cigarette butts. People smoking in this area.Hallways floorboards leading were chipped, and walls needed to be painted at certain points. AC not clearly marked as not available.Noise fro hallway.
Richard Tue, 15 May 2018
Hotel met our expectations. We...
Liked: Comfortable room, excellent facilities. Superb breakfast. Welcoming check in staff. Helpful staff.
Jonathan Tue, 15 May 2018
Fairly enjoyable stay.Didn?t bother with...
Liked: Staff were friendly.Room was clean
Disliked: Saggy small bed and tiny shower cubicle.Having to pay additional for parking which is never mentioned as an extra charge,just that it is available
Paul Tue, 15 May 2018
Disliked: It was scruffy, dirty and dingy. They charge you for parking. How this hotel is rated four star is a mystery, more like a two star.
Ann Sun, 13 May 2018
Disliked: Very tired looking place, needs major face lift to the rooms and halls
John Sun, 13 May 2018
Richard Sat, 12 May 2018
Liked: Excellent location, very good breakfast
Kristie Sat, 12 May 2018
Relaxing and comfortable stay
Liked: I had originally booked a twin room for my daughter (26yo) and I for a little break and Southampton shopping but then decided to upgrade to a privalige room which was very easy to do on booking.com.
The day of our travels my youngest daughter (15yo) wanted to join us so I rang the hotel and they very happily made up a sofa bed in our room for her to stay too - this was very easy and the receptionist on the phone was more than happy with my request.
The room was lovely, clean and had just what we needed.
Disliked: There was no air con as it was an extremely hot weekend but we were supplied with a fan which was a god send
Victor Sat, 12 May 2018
Jessica Fri, 11 May 2018
It was just ok
Disliked: The hotel was just ok, over priced for what it is. Breakfast was disappointing - as it didnt come quick enough and there wasn't a lot on the buffet I had cereal and got charged £13 for it. Bathroom looked grubby but was clean just tired looking. Will stay again as it was comfortable and there isnt much choice in Southampton