Novotel Birmingham Airport Guest Reviews
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|4.8 miles from Solihull centre|
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Mr Tue, 25 September 2018
Liked: Location to my place of work. The airport
Disliked: The cold cooked breakfast. The bed was average comfort. The toilet tiny.
Klara Tue, 25 September 2018
Dirty rooms. No quality control...
Disliked: The first room was full of other guests' hair. In the bathtub, on the tiles even on the bedlinen (this must have been from the cleaning staff). The room dusty, in the kettle there was unused rest water. We complained and we got a new room on the same floor. The prospects about breakfast etc. have not been replaced. They were greasy and there were notes written on them e.g. telephone numbers etc. This room was exactly the same: hair and dust everywhere. I complained again and wrote an e-mail to the management. To the e-mail I attached several photos with hairs everywhere on them. We spent two horrible nights there and nobody even replied. The reception staff offered free drinks from the bar. What???? The management has never replied to my e-mail. Never again.
Jonathan Mon, 24 September 2018
Its a great start to...
Liked: The easy access to the airport.
Danny Mon, 24 September 2018
Tony Sun, 23 September 2018
Suzanne Sun, 23 September 2018
Fantastic stay wonderful staff made...
Sally Sat, 22 September 2018
Anna Fri, 21 September 2018
Liked: Comfy bed.
Disliked: Due to flight time, we left the hotel at 4am so +£200 was a trifle expensive for about 8 hours of use.
Abbey Fri, 21 September 2018
Great place to stay when...
Liked: Very convenient. Very good restaurant
Margaret Fri, 21 September 2018
Great location, helpful, friendly staff,...
Liked: Reception gave us an excellent room to suit our needs, short walk from lift to room and spacious. Our return to Australia had been delayed due to my husband's health concerns and a short stay in hospital. Member of staff lifted our cases out of car for us, assisted me in getting them to our room and refused gratuity offered. Excellent location opposite our check in terminal. Reception organised for airport personnel to bring a wheelchair for my husband and transport us and our luggage to check in.
All staff were friendly and welcoming and made our stay comfortable and enjoyable under difficult circumstances
Disliked: Breakfast was a bit expensive