Petersham Hotel Guest Reviews
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|1.0 miles from Richmond upon Thames centre|
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David Fri, 21 September 2018
Disliked: Poor value for money B&B worked out to be just shy of £200 for very small room with no view. Waiting staff unnecessarily formal.
Anonymous Fri, 21 September 2018
Liked: The room is excellent in every way!
Disliked: We booked it for our wedding day and informed them in advance that we must check in on time as 2pm as they agreed. My husband arrived at 1.30pm and let them know to check in as soon as it' ready. But they didn't prepare the room and didn't let us know what's happening, until my husband reach them again some time after 2pm. He was in a hurry to get ready for our wedding. All people were waiting while thought it being prepared on time, and I as the bride had to wait for him to come as the hotel delayed his schedule. Luckily the wedding venue is only 5mins driving, all guests came to help us to ensure he could attend on time with everything's ready. That's why the outcome was not bad. The hotel upgrade us to a luxury suite which is ready to use by the time, it's very nice of them, the room is decent and comfortable, but could this compensate the influence? It affected our day and make people more anxious, the wedding was process in a rush. All plan could be pushed back and probably ruined a bit without the helps from the guests who supposed to be just sit there and enjoy. In the event that the hotel couldn't let him check in at the time promised exactly, at least the hotel can inform us about the room, update the circumstance, so that we can plan what to do next, instead of us chasing them up while they aware there was a wedding on the day for him. Hope the hotel can pay more attention in the future when the guests raise any requirements, plan ahead, and ensure the communication.
Jane Wed, 19 September 2018
Liked: My husband and I stayed here a few years ago and remembered how elegant and well appointed it was.
We were in London for our nephews wedding so recommended to family as well.
Disliked: I think possibly the bar could be re-organised. The view is quite breathtaking - the tables not great. Our bathroom was a little tired, but the room was spotless. Housekeeping was outstanding, as was the concierge
Sarah Wed, 19 September 2018
Pat Tue, 18 September 2018
Beautiful hotel in a lovely...
Liked: Stayed at the Petersham the night before my daughter?s wedding nearby.
My room was spacious and the bed very comfortable, so I slept very well before the big day!
The staff at reception and on room service could not have been more friendly and helpful with all our requests!
Disliked: My bathroom was beautiful, but set up as a wet room. After using the shower, the toilet was surrounded by water which did not drain. Nothing else!
James Tue, 18 September 2018
Pearson Mon, 17 September 2018
Liked: I would have preferred the croissants to have been warm. The view of the Thames from the restaurant was beautiful.
Fares Mon, 17 September 2018
Great hotel spoiled by an...
Liked: The hotel is situated in a very beautiful location near the town centre.
The bathroom was very nice and included all of the expected toiletries. The bathtub itself was very nice.
The bed and sheets were extremely comfortable.
The room was very clean.
The interior design of the room was nice. The interior of the hotel itself including lobbies, hallways, and staircase is very beautiful.
The service was good and staff were friendly.
Disliked: The room was advertised as a "classic riverview" and this is a flat out lie. The view you get when in the room is of a car park and entrance to the hotel - extremely unpleasant and very disappointing as I had expected a "riverview" room. There is a balcony and if you step out on to it and walk to the side the river visible and pretty, however this is not visible unless you walk out on to the balcony and to the edge of it. The overwhelming view is that of the car park. Quite frankly this is not acceptable given the marketed "riverview" room. I spoke to the staff but the most they could offer me was a compensatory free breakfast for one of us. Additionally, the room did not have any air conditioning unit which meant we had to sleep with the balcony door open to cool the room. This wasn't pleasant as there was noise from the car park as well as the busy main road nearby. On this basis I would not recommend this room to anyone and I would also not visit the hotel again.
Ian Mon, 17 September 2018
Good but could do better
Liked: Breakfast was cold and poorly executed. Very disappointing
On the plus side there are plenty excellent cafe's and restaurants close by.
Ian Mon, 17 September 2018
Liked: Great location with view over the Thames and easy walking distance into Richmond.
Disliked: Room and bathroom both on the small side; bathroom also could do with some modernisation.