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Petersham Hotel eeee
Petersham Hotel, Nightingale Lane, Richmond upon Thames | Area: Kew Gardens - Twickenham - Richmond
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4.2
HOTEL RATING: 
EXCELLENT
4.2 out of 5 (789 Ratings)
1.0 miles from Richmond upon Thames centre
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Hotel Description
This elegant 4-star hotel is on Richmond Hill overlooking the River Thames and the surrounding meadows. It offers luxurious rooms free Wi-Fi free parking and award-winning cuisine.The Petersham Hotel combines the beautiful peaceful setting of a country hotel with a convenient location midway between Heathrow Airport and the heart of London. Richmond Station is less than a mile away offering regular services to Victoria and Waterloo.Built in 1865 the stunning Victorian property offers en suite rooms individually designed to reflect the character of the building. Each room has a safe and a state-of-the-art LCD TV with satellite channels. Some rooms also have views over the river.The award-winning restaurant offers fine British cuisine made using the freshest seasonal ingredients available locally. The Cellars hold a superb collection of thousands of bottles of wine and port.

Check-in time: 14:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Room Service
` Terrace
` Bar
` Concierge Service
` 24-Hour Front Desk
` Dry cleaning
` Internet services
` Shoeshine
` Breakfast in the room
` Ironing service
` Heating
` Fax/photocopying
` WiFi
` Shared lounge/TV area
` Daily maid service
` On-site parking
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Facilities for Disabled Guests
` Family Rooms
` Honeymoon Suite
` Non-smoking Rooms
` Restaurant With Dining Menu
` Safe
` Special Diet Meals (upon request)
` WiFi available in all areas
` Free WiFi
Petersham Hotel Nightingale Lane, Richmond upon Thames

Petersham Hotel Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.2 out of 5)

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4.2

Very Good - 4.15 out of 5

David Fri, 21 September 2018

Very good

Disliked: Poor value for money B&B worked out to be just shy of 200 for very small room with no view. Waiting staff unnecessarily formal.

4.8

Exceptional - 4.8 out of 5

Anonymous Fri, 21 September 2018

Exceptional

Liked: The room is excellent in every way!
Disliked: We booked it for our wedding day and informed them in advance that we must check in on time as 2pm as they agreed. My husband arrived at 1.30pm and let them know to check in as soon as it' ready. But they didn't prepare the room and didn't let us know what's happening, until my husband reach them again some time after 2pm. He was in a hurry to get ready for our wedding. All people were waiting while thought it being prepared on time, and I as the bride had to wait for him to come as the hotel delayed his schedule. Luckily the wedding venue is only 5mins driving, all guests came to help us to ensure he could attend on time with everything's ready. That's why the outcome was not bad. The hotel upgrade us to a luxury suite which is ready to use by the time, it's very nice of them, the room is decent and comfortable, but could this compensate the influence? It affected our day and make people more anxious, the wedding was process in a rush. All plan could be pushed back and probably ruined a bit without the helps from the guests who supposed to be just sit there and enjoy. In the event that the hotel couldn't let him check in at the time promised exactly, at least the hotel can inform us about the room, update the circumstance, so that we can plan what to do next, instead of us chasing them up while they aware there was a wedding on the day for him. Hope the hotel can pay more attention in the future when the guests raise any requirements, plan ahead, and ensure the communication.

4.8

Exceptional - 4.8 out of 5

Jane Wed, 19 September 2018

Most enjoyable

Liked: My husband and I stayed here a few years ago and remembered how elegant and well appointed it was. We were in London for our nephews wedding so recommended to family as well.
Disliked: I think possibly the bar could be re-organised. The view is quite breathtaking - the tables not great. Our bathroom was a little tired, but the room was spotless. Housekeeping was outstanding, as was the concierge

5

Exceptional - 5.0 out of 5

Sarah Wed, 19 September 2018

Exceptional

4.5

Wonderful - 4.5 out of 5

Pat Tue, 18 September 2018

Beautiful hotel in a lovely...

Liked: Stayed at the Petersham the night before my daughter?s wedding nearby. My room was spacious and the bed very comfortable, so I slept very well before the big day! The staff at reception and on room service could not have been more friendly and helpful with all our requests!
Disliked: My bathroom was beautiful, but set up as a wet room. After using the shower, the toilet was surrounded by water which did not drain. Nothing else!

5

Exceptional - 5.0 out of 5

James Tue, 18 September 2018

Exceptional

4

Very Good - 4.0 out of 5

Pearson Mon, 17 September 2018

Very good.

Liked: I would have preferred the croissants to have been warm. The view of the Thames from the restaurant was beautiful.

4

Good - 3.95 out of 5

Fares Mon, 17 September 2018

Great hotel spoiled by an...

Liked: The hotel is situated in a very beautiful location near the town centre. The bathroom was very nice and included all of the expected toiletries. The bathtub itself was very nice. The bed and sheets were extremely comfortable. The room was very clean. The interior design of the room was nice. The interior of the hotel itself including lobbies, hallways, and staircase is very beautiful. The service was good and staff were friendly.
Disliked: The room was advertised as a "classic riverview" and this is a flat out lie. The view you get when in the room is of a car park and entrance to the hotel - extremely unpleasant and very disappointing as I had expected a "riverview" room. There is a balcony and if you step out on to it and walk to the side the river visible and pretty, however this is not visible unless you walk out on to the balcony and to the edge of it. The overwhelming view is that of the car park. Quite frankly this is not acceptable given the marketed "riverview" room. I spoke to the staff but the most they could offer me was a compensatory free breakfast for one of us. Additionally, the room did not have any air conditioning unit which meant we had to sleep with the balcony door open to cool the room. This wasn't pleasant as there was noise from the car park as well as the busy main road nearby. On this basis I would not recommend this room to anyone and I would also not visit the hotel again.

4.2

Very Good - 4.15 out of 5

Ian Mon, 17 September 2018

Good but could do better

Liked: Breakfast was cold and poorly executed. Very disappointing On the plus side there are plenty excellent cafe's and restaurants close by.
Disliked: WiFi

4.4

Excellent - 4.4 out of 5

Ian Mon, 17 September 2018

Fabulous

Liked: Great location with view over the Thames and easy walking distance into Richmond.
Disliked: Room and bathroom both on the small side; bathroom also could do with some modernisation.

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