Holiday Inn Southampton Guest Reviews
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|0.7 miles from Southampton centre|
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Marylyn Sun, 9 December 2018
Very good handy for cruise...
Liked: Food good beds good
Ruth Sat, 8 December 2018
Lyndon Sat, 8 December 2018
A great overnight stay ,...
Liked: The location was great for what we needed.
Disliked: The ground floor toilets needed a lick of paint . The staff whilst being great to customers moaned between themselves and did not seem happy .
Evan Fri, 7 December 2018
Ok, I?ve stayed in better...
Liked: The room was warm and the location was good. Some of the staff were friendly. Bathroom was updated.
Disliked: The carpet seemed very dirty. The bed was a double and way too small for us and we rolled into the middle. We chose to not have our bed or towels changed yet our tea and coffe was never topped up. Generally most staff were a bit meh, disinterested and disorganised. The placement of the soap dispenser in the shower and the shower door handle meant you hit you elbows multiple times when showering, this could been quite simply though out so as not to do this.
David Fri, 7 December 2018
We had a lovely weekend...
Liked: The room and the view from our window was perfect - we had intended to upgrade on arrival, but had no need to
Disliked: The breakfast buffet was slightly messy and the cooked food a bit dry, but on the whole it wasn?t a problem - it was all laid out ready for us after a good night?s sleep
Alexander Thu, 6 December 2018
Carrie Wed, 5 December 2018
Molly Wed, 5 December 2018
Poor service. Good location. Room...
Liked: On arrival it was clear the hotel was understaffed. They had a party for 200 and we were advised that this was also understaffed. The manager had gone home so there was no one to escalate complaints to and there were plenty. The guest bar was manned by one member of staff who took 35 minutes to serve 8 drinks. No hot chocolste available after queuing. On check out the attitude from the staff was that we were not the only ones who had complained we were one of many, no real apology just a shrug of the shoulders.
Disliked: Staff not motivated, so many complaints that they had just given up apologising. The attitude from. Staff was that everyone had complained which somehow made our complaint less valid. Poor service. Overwhelming smell of fish in the reception and bar area.
Joanna Tue, 4 December 2018
Rosalind Tue, 4 December 2018