The Principal Manchester Guest Reviews
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|1.0 miles from Manchester centre|
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Lesley C, Stoke-on-Trent Sat, 24 June 2017
Visited on 21st June 2017 with my partner to attend Mark Lanegan gig at the O2 Ritz. Absolutely amazing hotel and would highly recommend. O2 Ritz is literally across the road; there is a Sainsburys Local opposite for any bits that may be needed/cashpoint, and many bars/ restaurants/ takeaways in the immediate vicinity. All staff are amazing, polite, professional yet 'human!' We were upgraded re room on arrival. Room was enormous with 2 Queen size beds, quality bed linen/ pillows/ mattresses - the best night's sleep that I have ever had in a hotel! Loved the little touches like the fridge with fresh milk in in the room, complimentary bottles of water, an umbrella (this is Manchester after all), the tuckbox (free of charge), Elemis toiletries. Only downside to the room was that we stayed during the recent heatwave and our room did not have air conditioning (N.B. some rooms do so if staying during hot weather may be worth checking this out beforehand); however, the hotel supplied 2 powerful fans on request which ensured that we remained cool throughout the night. Very quiet in the room during the night despite the windows being open and the city centre location. Breakfast was very good. Full English offered in heated containers with freshly fried eggs. There was also an extensive 'cooked to order' choice, however all buffet ingredients were hot and plentiful and very good quality (my only niggle about breakfast was that there were no hot plates to serve the buffet breakfast on). Overall, excellent breakfast and brilliant staff. Bar services brilliant. The best Bloody Mary ever and an extensive selection of gins/ garnishes. Only 'blip' that we experienced during our stay was that the in room hairdryer exploded in a ball of flames! However, this was dealt with swiftly and efficiently by the manager! Cannot wait to stay here again. Top class hotel convenient for the 02 Ritz with so many extra little touches that it is a true luxury to stay here and the service/ facilities that you get are far superior to other city 'top' hotels at a fraction of the price.
Liked: The excellent staff; the facilities in the room; the service overall; Elemis toiletries; fridge; fresh milk; complimentary bottles of water in the room; the tuckbox; the cocktails/ drinks and wonderful bar staff; the decor/ history of the hotel; the lovely outside courtyard area; the breakfast and breakfast staff; the absolute quality of drinks ingredients/ food; the quality bed linen/ mattress and pillows; the best sleep that I have ever had in a hotel.
Disliked: Only downside was the hairdryer in the room set on fire - flames shooting out, however this was dealt with swiftly and efficiently by the manager. Cold plates for the cooked breakfast - I like a hot plate from a plate warmer.
Michael, Bradford Sun, 8 May 2016
Absolutely amazing hotel; beautifully decorated and amazing service.
Marlene V, Bilston Tue, 13 October 2015
This hotel has the most beautiful stained glass and marble/tiled Victorian fittings. Absolute splendour. The reception with high ceiling and glass domed roof is spectacular. We had a twin room which was spacious, clean, and the beds were very comfortable. The breakfast was lovely and a great start to the day. All we did was comment on our surroundings as you kept imagining what it must have been like being there many years ago. It cost me ¯79.00 for one night, which was superb value given the splendour you were surrounded by. We were initially given a double room but hotel staff sorted this out expediently and efficiently. I love this hotel and I will definitely recommend it to others and without fail; I would stay here anytime I need to stay over in Manchester. Superb.
Liked: Beautiful architecture.
Neil C, York Mon, 6 July 2015
A limited experience just staying one night - single room was very comfortable and not too noisy "inside" the hotel. I'll definitely be staying again. Good value for money.
Liked: This is a fascinating building with an interesting history - would have liked to be able to explore more of this...
Ann Mon, 11 December 2017
A perfect way to round...
Liked: Staff are friendly,very helpful and efficient. Our room was perfect and the little extra touches ,like the tuck box,real milk in the fridge,and the gin and tonic were a lovely surprise
Polly Mon, 11 December 2017
Liked: Everything! Bumping into Hanson was a bonus!
Justin Mon, 11 December 2017
Sally Mon, 11 December 2017
David Sun, 10 December 2017
Ashley Sat, 9 December 2017
Mid week Manchester joy
Liked: Ohhh the bed was a dream. I shared with a friend and we had a deluxe double and there was so much space between her and I we could have had a party in the middle. It was so comfortable, the linen was soft and pillows abundant. The hotel itself can be a bit of a maze to get around because every corridor is identical but the staff are delightful and have a giggle with you if you get lost. The hotel is in the centre of Manchester in terms of places to shop, eat and drink and you can't blame the hotel for the cold weather but they made up for it with their Christmas decor!
Disliked: More in room free snacks and refrigerated water upon check out. Maybe two robes for a double room, instead of the one
Gemma Fri, 8 December 2017
Liked: Very nice building and bar
Disliked: We had to pay for basic amenities even if we were staying in a suit. The staff tried very hard and was very nice but they are under staff and was all a bit chaotic
Ian Fri, 8 December 2017
David Fri, 8 December 2017
Rebecca Thu, 7 December 2017
Liked: Position. Decor.
Disliked: Corridor rooms. Noisy radiators in room. Pets in bar/restaurant.